Seen on PC Impact by Sébastien Gavois
few days ago the UFC-Que Choisir had made an initial assessment on the behavior of various operators face the VAT hike. Why they had set up an observatory to collect testimonies from users. Beyond the statistics, they also released a small selection of the best (or worst it depends) apology operators.
Of all the testimony received by our colleagues, we have selected a few, but you can find all the posts on this page. Feel free to send us your experiences in this area through the comments ...
number portability and unlocking the phone: a final bill for the road?
The subject seems to come back regularly is charged before the number portability or to unlock your phone. However, this should be done for free by various operators.
• "I canceled my online SFR mobile following the rate increase, and such termination will be effective February 1, 2011. I asked after the termination of the désimlockage my cellphone. The lady I got on the phone I did say it was free. Today, Vodafone charges me 64.99 euros unlock it. "Peter North.
• "According to Orange, by canceling my subscription," the number goes with it. " The words of my caller on the phone: "If you leave before 21 November 2011, it is without your number, or you pay the early termination fee despite the VAT. "Bernadette, Seine-et-Marne.
• Orange gives me a termination fee, but wants to force me to pay 800 Euro for portability to another operator ... "Alric, Lyon. Your number
is concerned? Not enough to cancel
It also appears that reigns as a small wind of bad faith on the part of operators. Yes, the fee increases, but as you do not have a TV on your mobile and well you can not terminate, not logic?
• "In a point SFR host a mall, I was told that my husband could not cancel his subscription, affected by the VAT increase, because he did not have television . The same response was given to his friend. Jacqueline Hauts-de-Seine.
• "I received the letter telling me Orange an increase in the price of my package due to the increase in VAT, I phoned the Orange server and it says my number is supposedly not affected by the increase. While it is! Patrick, Loir-et-Cher.
All is well taken care of everything ... Remains to be seen when?
Sometimes, the different services do not seem to quite agree with each other among operators. When you announce that everything is fine and everything is set ... the surprise comes along with your bill ...
• "I tried to cancel my subscription SFR after receiving a letter from them early January stating the future increase my package Illimythics; a lovely person told me that everything was settled and that I would receive a text confirmation of cancellation without charge. But the next day I received an SMS telling me that the termination notice with billing contract five months remaining! I then canceled the request by phone. My partner told me it was because I had made the request before February 1 and that I had no right. Antoine, Lyon. You
Martoni bluffing! We also find the classic bluff consisting scare the client, "you're not happy, we have good lawyers, see it with them." In other cases, the threat of being stuck (at the Bank of France or among operators) who seems to be brandished.
• "After several fruitless calls to customer service, a service advisor has allowed termination of uttering threats. I quote: "SFR has very good lawyers, you can always challenge the non-waiver of fees upon termination from the Fraud Control and the UFC." "Nour, Marseille.
• "To prevent my daughter to leave, Orange made her believe she was stuck at the Bank of France ... "Maite, Yvelines.
• "Orange wants to impose on me when I talk about penalties and the illegality of their actions, they mean to me that if I do not respect this request from them, I'll be stuck by them and therefore unable to subscribe another contract elsewhere. "Peter, Essonne.
"The person's phone is not available at this time, please call later"
Theoretically it is possible to cancel the package and everything would be alright, it is still necessary to succeed have adequate service on the phone ... and the operator is not absent subscribers!
• "Subscriber from Orange for my mobile plan, I have taken the necessary steps to cancel my subscription within the legal framework of the VAT hike. I sent a letter with return receipt and I called them on numerous occasions, no confirmation or support of my application, what should I do? Sandrine, Oise.
• "It all started simply enough (perhaps too) because I just call my operator to request the termination of my contract. The friendly hostess saw my request without discussion and informed me that she forwarded it to the service termination; it would remind me to finalize my termination. The only problem is that I applied by phone on January 19 and that date [January 27, 2011] I have not been recalled, despite two calls on my part. Always the same answer: "We will remind you" ... "Seghir, Saint-Etienne.
is to you, please let us know your situations, we will post a news item with the most hilarious ...
few days ago the UFC-Que Choisir had made an initial assessment on the behavior of various operators face the VAT hike. Why they had set up an observatory to collect testimonies from users. Beyond the statistics, they also released a small selection of the best (or worst it depends) apology operators.
Of all the testimony received by our colleagues, we have selected a few, but you can find all the posts on this page. Feel free to send us your experiences in this area through the comments ...
number portability and unlocking the phone: a final bill for the road?
The subject seems to come back regularly is charged before the number portability or to unlock your phone. However, this should be done for free by various operators.
• "I canceled my online SFR mobile following the rate increase, and such termination will be effective February 1, 2011. I asked after the termination of the désimlockage my cellphone. The lady I got on the phone I did say it was free. Today, Vodafone charges me 64.99 euros unlock it. "Peter North.
• "According to Orange, by canceling my subscription," the number goes with it. " The words of my caller on the phone: "If you leave before 21 November 2011, it is without your number, or you pay the early termination fee despite the VAT. "Bernadette, Seine-et-Marne.
• Orange gives me a termination fee, but wants to force me to pay 800 Euro for portability to another operator ... "Alric, Lyon. Your number
is concerned? Not enough to cancel
It also appears that reigns as a small wind of bad faith on the part of operators. Yes, the fee increases, but as you do not have a TV on your mobile and well you can not terminate, not logic?
• "In a point SFR host a mall, I was told that my husband could not cancel his subscription, affected by the VAT increase, because he did not have television . The same response was given to his friend. Jacqueline Hauts-de-Seine.
• "I received the letter telling me Orange an increase in the price of my package due to the increase in VAT, I phoned the Orange server and it says my number is supposedly not affected by the increase. While it is! Patrick, Loir-et-Cher.
All is well taken care of everything ... Remains to be seen when?
Sometimes, the different services do not seem to quite agree with each other among operators. When you announce that everything is fine and everything is set ... the surprise comes along with your bill ...
• "I tried to cancel my subscription SFR after receiving a letter from them early January stating the future increase my package Illimythics; a lovely person told me that everything was settled and that I would receive a text confirmation of cancellation without charge. But the next day I received an SMS telling me that the termination notice with billing contract five months remaining! I then canceled the request by phone. My partner told me it was because I had made the request before February 1 and that I had no right. Antoine, Lyon. You
Martoni bluffing! We also find the classic bluff consisting scare the client, "you're not happy, we have good lawyers, see it with them." In other cases, the threat of being stuck (at the Bank of France or among operators) who seems to be brandished.
• "After several fruitless calls to customer service, a service advisor has allowed termination of uttering threats. I quote: "SFR has very good lawyers, you can always challenge the non-waiver of fees upon termination from the Fraud Control and the UFC." "Nour, Marseille.
• "To prevent my daughter to leave, Orange made her believe she was stuck at the Bank of France ... "Maite, Yvelines.
• "Orange wants to impose on me when I talk about penalties and the illegality of their actions, they mean to me that if I do not respect this request from them, I'll be stuck by them and therefore unable to subscribe another contract elsewhere. "Peter, Essonne.
"The person's phone is not available at this time, please call later"
Theoretically it is possible to cancel the package and everything would be alright, it is still necessary to succeed have adequate service on the phone ... and the operator is not absent subscribers!
• "Subscriber from Orange for my mobile plan, I have taken the necessary steps to cancel my subscription within the legal framework of the VAT hike. I sent a letter with return receipt and I called them on numerous occasions, no confirmation or support of my application, what should I do? Sandrine, Oise.
• "It all started simply enough (perhaps too) because I just call my operator to request the termination of my contract. The friendly hostess saw my request without discussion and informed me that she forwarded it to the service termination; it would remind me to finalize my termination. The only problem is that I applied by phone on January 19 and that date [January 27, 2011] I have not been recalled, despite two calls on my part. Always the same answer: "We will remind you" ... "Seghir, Saint-Etienne.
is to you, please let us know your situations, we will post a news item with the most hilarious ...
0 comments:
Post a Comment